Frequently asked questions
Ask us anything. We stand ready to give you the answers you need to feel great about choosing The Hotel at Auburn University. Wondering about hotel or in-room amenities, things to do locally, or smoking and pet policies? If it’s important for you to know, it’s important to us. So, peruse the FAQs below and feel free to contact us if you don’t find what you need to know.
Our hotel near Auburn University's campus offers FREE WiFi to all guests. WiFi is available in the guest rooms, public space and conference center.
Standard amenities included in all guest rooms are a microwave, mini fridge, 55 inch tv, Nespresso premium coffee maker, hair dryer, Bluetooth clock radio and complimentary WiFi.
Yes, we offer both valet and self-parking options. Our valet team is taking extra precautions with the use of steering wheel and gear shift covers in all vehicles. Valet parking is available for $25 per night or guests can self-park in the Auburn University parking deck for $20 per night.
Yes, room service is available daily (see your tv for details on hours and ordering).
Yes, our fitness center is open 24 hours a day and located on the 2nd floor. Equipment is state of the art and includes treadmills, elliptical, stationary bike, yoga mats, medicine balls, free weights and a weight training machine.
Yes! The hotel is pet-friendly and the Ariccia Cucina patio also pet-friendly however dogs must be on a leash. The hotel also partners with the Auburn University Vet Clinic to offer a special rate for pets under going treatment. We understand that caring for a sick pet can be difficult and we want the hotel to feel like your home away from home.
Yes, The Hotel at Auburn University outdoor pool can be enjoyed from 7:00AM to 10:00PM daily.
We have four ADA rooms with roll-in showers that are wheel chair accessible. Additionally, we rooms that are ADA accessible that have handrails in the bathtub. All ADA rooms have one King Bed. Please contact reservations at (334) 821-8200 for more information.
Yes, we are on the Tesla charging grid. The charging stations are located inside the parking garage.
Connecting rooms are available upon request but are not guaranteed. A limited number of Deluxe King rooms connect to Superior Doubles. However, adjoining rooms can also be requested at the time of reservation and we will do our best to accommodate your request.
Hotel shuttle service is not offered.
For transportation to ATL 17 times per day, Groome Transportation picks up and drops off at the Hartsfield-Jackson Atlanta International Airport.
Same day laundry service is available Monday through Friday (except on holidays). If laundry is dropped off prior to 8:00AM, it will be returned by 6:00PM the same day.
We are a smoke-free facility. By city ordnance, smoking is only allowed more than 10 feet away from any entrance into the building.
The Laurel Spa is located inside our sister hotel next door. For reservations:
Yes, our bellmen are happy to assist you with your luggage whether you are checking in or out. You can call the front desk from your room to have a bellmen sent to your room.
Standard check-in time is 3:00PM, however you may process your check-in upon arrival and store your luggage at the Bell Desk until your room is ready. Our standard check-out time is 12:00PM. Please note that late checkout requests are based upon availability on the date of departure. Additional charges may apply.
Reservations can be cancelled without fee until noon the day prior to check-in. After 12:00PM the day prior to check-in, the guest will be charged for the first night’s room and tax.
Any reservations made through Online Travel Agents (Booking.com, Hotels.com, Expedia, etc.) must complete all changes through the party that the reservation was made originally.
If you check out before 4:00PM on the day prior to your scheduled check-out date there is a $75.00 early departure fee. If you leave after 4:00PM you will be charged the full night’s room rate and tax.
The hotel offers a variety of custom amenities which can be delivered to your room prior to arrival or during your stay. Please use our Zingle Text service to contact us about our in-house special amenities.
A government issued photo ID must be presented at check-in and must match the name on the reservation. Driver’s Licenses, Passports, and Non-Driver Identification Cards are all acceptable forms of IDs. If a reservation is made directly through the hotel, a credit card will be used to guarantee the reservation but will not be charged. At check-in, the full stay’s room and tax plus $50 for incidentals will be authorized. At check-out, the credit card will be charged and any remaining incidental fee will be returned to the card within 5-7 business days.
The front desk can assist with billing questions and can be reached at (334) 821-8200.
For additional questions, please contact email@example.com or call (334) 821-8200.
Please visit our ChargerBack page to search our lost and found items.